OALCF
Continuous Improvement Performance
Management System (CIPMS)
February 2, 2010
Continuous Improvement Performance Management System (CIPMS) is a framework for program measurement and management. It incorporates a combination of day-to-day operational approaches including data collection, customer satisfaction, agency self-assessment and outcomes-based program evaluation. In a CIPMS, all of these components combine to provide an overall picture of what a program aims to achieve, what it actually achieves and how well it meets its goals.
MTCU’s CIPMS is a systematic approach for continuous improvement that will allow all literacy delivery sites to provide a high quality standard of service for different communities and clients, while maintaining consistency across Ontario. This approach is a combination of performance measurement (effectiveness, customer service and efficiency); a system for managing performance and a model of continuous improvement.
Community Literacy of Ontario is pleased to share the following resources and training opportunities on CIPMS. All of these resources were researched and written by CLO.
December 19, 2009
Capacity Institute and Resource Guide Project
Community Literacy of Ontario is hosting a project called: Capacity Institute and Resource Guide. Organizational capacity is a key indicator of performance management. This project is designed to assist literacy agencies to further develop, strengthen and showcase their organizational capacity. This project has three major deliverables:
- Organizational Capacity
Institute CLO held a highly successful two-day “Organizational Capacity Institute” for 50 community literacy agencies in November 2009. A variety of key workshop topics were covered by excellent speakers on capacity issues in the non-for-profit sector, and many tools and resources were shared to help literacy agencies to strengthen their capacity. This important Institute was held on November 5 and 6, 2009 in Kingston, Ontario.
- Organizational Capacity Research
CLO has been conducting research into organizational capacity needs and current promising practices in the literacy community and broader non-profit sector. Methods include: conducting over 25 visits with programs and networks, holding several focus groups with literacy practitioners; conducting Internet and print-based research; developing linkages with other Employment Ontario stakeholders and experts in non-profit management; and gathering input at the Capacity Institute. A final focus group will be held with the CLO board in June 2010.
- Organizational Capacity Resource Guide
CLO is currently researching and writing a user-friendly Organizational Capacity Resource Guide. Topics will include: risk management, HR, finance, and customer service management. We will circulate printed copies to our members and a PDF version will be posted on CLO’s website at www.nald.ca/clo for broad access by any interested stakeholder. The guide will be available in late June 2010.
May 4, 2009
Community Literacy of Ontario's CIPMS Online Classroom on Moodle is now available at: http://clo.alphaplus.ca.
This training is designed to help you to:
- Increase your understanding of CIPMS (Continuous Improvement Performance Management System)
- Discover performance management in action
- Network with your peers and share successes and challenges
- Develop your organizational capacity
- Explore agency assessment
- Encourage you to look to the future and determine where to go from here
Literacy practitioners and others are invited to access our self-study online classroom on performance management. The course materials will be available whenever you need them. All you have to do is log in at your convenience. CLO's training is available using Moodle, a free and user-friendly online learning platform.
February, 2009 Update
Community Literacy of Ontario has received funding from the Ontario Ministry of Training, Colleges and Universities for a project called: "CIPMS: Online and Interactive." This project will build on the Continuous Improvement Performance Management System training provided to literacy agencies in 2007/2008 and will run from July 2008 to June 2009.
CLO’s "CIPMS: Online and Interactive" project has three major goals:
Goal One: To develop an online, interactive CIPMS Moodle classroom
Community Literacy of Ontario will expand and update its CIPMS training opportunities by developing an online CIPMS classroom on Moodle. With Moodle’s asynchronous and highly interactive learning environment, practitioners can access information at their own convenience, at a time and a pace that suits them. Moodle will offer the opportunity for literacy practitioners to practice CIPMS skills, to share resources, tools and activities, and to become more familiar with CIPMS in an interactive online learning community.
Goal Two: To hold a focus group on the successes and challenges of implementing CIPMS
CLO held a provincial focus group with the board of directors of Community Literacy of Ontario in order to gather feedback on how CIPMS is being implemented in literacy agencies. CLO’s board is comprised of twelve literacy practitioners representing agencies of varying sizes and geographical regions. The responses from this focus group helped to identify successful activities and strategies as well as gaps and needs that can be addressed in the Moodle classroom.
Goal Three: To record an online CIPMS workshop on Centra
CLO has also recorded a CIPMS training session on Centra. This recording was posted to Contact North’s website (the new host of Centra for literacy agencies). This will ensure that a recording of CLO’s valuable CIPMS training is widely available and easily accessible for literacy practitioners across Ontario.
Anyone can freely access the ABCs of CIPMS recorded workshop via Contact North. You do not need a special account, and you do not need to download any software. The site is very secure and you can use it safely. Simply go to www.e-channel-login.ca and click on "public recordings" at the top left of the page. Then, click on the ABCs of CIPMS from the list of recorded workshops. Click on "playback" and then enter your e-mail address where requested. You will then be asked to enter your first and last name. Then, you will be given the choice of starting the playback immediately or downloading the recorded workshop to your hard drive.
May 1, 2008
Community Literacy of Ontario is extremely pleased to share the PDF version of our recently released resource guide on Continuous Improvement Performance Management System called "The ABCs of CIPMS".
This resource guide is 150 pages long and is full of key information on CIPMS. It has the following chapters:
- Introduction to CIPMS
- CIPMS in Literacy and Basic Skills
- Using CIPMS
- Agency Assessment
- Resources and Appendices
The guide was funded by the Ministry of Training, Colleges and Universities (Government of Ontario) and was written by Vicki Trottier and Jette Cosburn.
It is available for downloading at: www.nald.ca/litweb/province/on/clo/resource/cipms/cipms.pdf
March 10, 2008 Update
Community Literacy of Ontario has prepared an extremely informative E-Communiqué on Continuous Improvement Performance Management System.
Please click on the link below to access the following CIPMS information:
- CLO’s CIPMS Project Highlights
- Getting Started with CIPMS: Agency Assessment
- Understanding Your Program Results
- Planning to Improve
- Continuous Review and Adjustment
- So What? (Or, Outcomes and Impacts)
- Which Outcomes to Pick
- What’s Next
To access CLO’s CIPMS E-Communiqué, please click on: www.nald.ca/clo/communique/mar08.pdf.
October 1, 2007 Update
Community Literacy of Ontario's shares up-to-date information and resources on the CIPMS in its October 2007 newsletter. The following topics are covered:
- CIPMS Resources and Training
- Definition of CIPMS
- Elements of CIPMS
- CIPMS and Literacy
- Agency Self-Assessment
- Learner Skill Attainment
- CIPMS and Employment Ontario
Please visit this link to access this informative newsletter: http://www.nald.ca/clo/newslet/oct07/1.htm.
May 14, 2007 Update
A Continuous Improvement Performance Management System (CIPMS) is a framework for program measurement and management. It incorporates a combination of day-to-day operational approaches including data collection, customer satisfaction, agency self-assessment and outcomes-based program evaluation. In a CIPMS, all of these components combine to provide an overall picture of what a program aims to achieve, what it actually achieves and how well it meets its goals.
MTCU’s CIPMS is a systematic approach for continuous improvement that will allow all literacy delivery sites to provide a high quality standard of service for different communities and clients, while maintaining consistency across Ontario. This approach is a combination of performance measurement (effectiveness, customer service and efficiency); a system for managing performance and a model of continuous improvement.
CIPMS is not a new initiative. CIPMS is not unique to the Labour Market and Training Division, nor to MTCU. In fact, CIPMS is used in corporations and not-for-profit organizations around the world. In general, there is a government-wide shift to results or performance-based management.
Two prime Ontario-based examples are Job Connect which has been working with a performance management system since 1999; and the Ontario Provincial Police who have been working with a system called Prism since 2004 which measures and evaluates performance. Notable examples from outside of Canada are the Outcomes and Outputs Framework being used by the Australian government to benchmark and manage performance results of their main service delivery agencies; and the outcomes-based National Reporting System for Adult Education Programs which was developed by the United States’ Department of Educations Division of Adult Education and Literacy.
A CIPMS does not happen overnight. It is a multi-year process. One of the first steps to introduce CIPMS in LBS-funded programs was the introduction and implementation of the Information Management System (IMS) starting in April 2001. The IMS works towards efficiently collecting and reporting data via a cross-sectoral system that directly links programs with MTCU. This also adds to accountability by allowing for the collection of consistent and reliable data.
Another step was the introduction of the Learner Satisfaction Survey in April 2003 which allows programs, and MTCU, to measure customer satisfaction through a valid and reliable instrument administered by all LBS-funded programs.
Most recently, MTCU brought together a group of literacy practitioners to form a CIPMS working group. This group has examined the overall CIPMS dimensions of customer service, effectiveness and efficiency and developed associated measures and indicators that will inform the final development of MTCU’s CIPMS.
MTCU has shared the ongoing progress of CIPMS implementation in LBS programs through a series of postings on AlphaCom Info-LBS (January 30, 2003, December 24, 2003, November 26, 2004, November 24, 2005, September 13, 2006, November 3, 2006 and May 4, 2007). Information and updates have also been communicated in LBS Annual Reports and by field consultants during program visits.
Now that we have some of the pieces of a CIPMS, it is time to start putting it all together. In 2007/2008, MTCU will be sharing more information on the CIPMS. MTCU has funded Community Literacy of Ontario, the Ontario Literacy Coalition, Goal: Ontario Literacy for Deaf People, the Ontario Native Literacy Coalition and La Coalition Francophone to provide a variety of resources and training opportunities to help literacy agencies implement the CIPMS. Each of these groups will be sharing information about their training with the literacy field starting in the spring of 2007.
Community Literacy of Ontario will be providing training at Laubach Literacy Ontario’s June 2007 conference and at CLO’s October 2007 conference. We will also be hosting online training workshops on Centra in November 2007. As well, CLO will be developing a self-directed training module on the CIPMS which will appear on our Literacy Basics (www.nald.ca/literacybasics) website in March 2008. Finally, CLO will produce a CIPMS resource manual that will be available on CLO’s main website (www.nald.ca/clo) in March 2008.
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