INSIDE THIS ISSUE:

Enhance the learner orientation process to include an overview of the importance of follow-up

Update learner contact information more frequently and reiterate why it is important for the agency to have current information on file

At intake obtain more than one contact number and ask for contact numbers from family or friends

Create programming to support learners—for example, offer child care

Let learners know up-front about follow-up procedures and clearly explain to them why their participation in follow-up is so important

Follow up on short-term absences quickly—this may prevent the learner from becoming a lost contact

Offer referral information on other services suited to learners’ current needs when they exit—this may encourage them to keep in contact

Work closely with learners and try to see what is happening in their lives that might affect their learning or their desire / ability to stick to it

Have learners sign a learner contract which asks for additional contact numbers and spells out their commitment to the program, including followup procedures

Ensure that the program is non-judgmental and nurturing so that learners will be more comfortable with follow-up procedures

Allocate a set time each month for follow-up phone calls

Invite past learners to agency special events

Highlight to learners the importance of letting the agency know that they are planning to leave

Try to get an email address for the learner—while many learners do not have computers, some may have a Yahoo address

Foster a sense that the agency cares about what happens to the learners after they leave the program

Mail a stamped, self-addressed envelope to bring replies

Mail a “we miss you” note from staff, volunteers and learners

Knock down tutor / instructor / student barriers—if the student feels that the agency really cares, they may be more likely to keep in touch