Introduction to
Computer Conferencing
BY CONNIE BELANGER

In recent years the Internet has introduced millions of users to their counterparts, and written correspondence has taken off in many directions, including computer conferencing and online education. As reported in the last issue of CONNECT, several adult literacy classes across Canada recently completed a project which included online conferencing. Many educators would like to use conferencing and email to provide a broader field of study for learners, but need a few guidelines to help get started.

The following pointers may help to make this method of communication clearer, and easier to use, for both educators and learners alike.

Writing a Message

Many individuals who have spent the better part of their lives avoiding writing tasks are reluctant to participate online. Preparation is the key to reducing online writing stress for many users, student and instructor alike.

• It helps to make notes or an outline before you start.
• Try to use short paragraphs, with two lines of space between each paragraph. This makes the text easier to read on-screen, and helps to reduce the reading stress level for new users and literacy students.
• The reader or author of a message can't use body language or voice to assist in giving "meaning" to the message, or acquire "supporting" information. Often a message is sent, then the author will wonder if it was understood or sounded sensible. When responding online, it helps to use phrases like "Thanks for the information." or "That's a good idea." to encourage users with their responses, and let them know that their participation is welcome.
• Provide some 'local colour' in messages, such as remarks about the weather or your surroundings. This helps users to identify with each other, and reduces the 'distant' or 'depersonalized' attitude that can occur. It also makes the experience less intimidating for new users
• When conferencing, mention other people by name, and refer to their comments. This helps create a 'conference' atmosphere, and tells other members that you have read their messages and you are an interested and active participant.
• When sending a message or a comment, try to limit the writing to two screens of text. You are sending a message, not writing a book. It is often reassuring for new users to know in advance that they are not necessarily expected to do a lot of writing once online.

Moderating a Conference (Each conference has a moderator- someone to facilitate, to manage the conference, add or remove participants, or add comments and messages.)

=> Netiquette is 'etiquette' for the Net (see p. 5). Decide on which practices are good 'Netiquette' at the beginning, so that everyone has guidelines to follow. (Example: No comments about politics or religion are allowed during this conference.)

=> Use short comments that invite response. Don't be afraid to ask questions. Don't create long messages which may discourage a response.

=> It isn't necessary to overload the conference with your input. Try to limit your comments to no more than one message per day.

=> Be adaptable and patient. It takes time to get everyone moving in the right direction at the right time. Try to provide assistance or guidance, but don't try to control the input

Continued on page 5

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