Business Letters

DOWNLOADS

Lesson Plans:
Lesson Plan 16		PDF, Word
Handouts:
Handout 16-1		PDF, Word

LITERACY OBJECTIVE

• Learners will be able to write a simple complaint letter.

COMPUTER OBJECTIVE

• Learners will be able to type a business letter using the correct format.

MATERIALS

Lesson 16 – Handout 1

INTRODUCTION

There are a handful of circumstances where someone might need to write a business letter. A complaint letter is one of the more common situations. (We can all think of something we’d like to complain about.) For this lesson we’ve chosen to show an example of a block style business letter. This is the easiest and most common format used today.

PROCEDURE

In this lesson learners will write and type a simple complaint letter to a landlord. Provide students with the sample complaint letter shown in Lesson 16 - Handout 1. Discuss the parts of the letter and the format. Provide each student with a household problem and the contact information of a fictitious landlord. For example,

Household Problem: The hot water tap in my bathroom is dripping.
Landlord: Frank Moore, Minto Apartments, 440 Albert St., Ottawa, Ontario, K2T 1V0

Ask your students to type a complaint letter using the information you give them.