Describe some of the skills in interviewing that you have used. Then read over the suggested tips to see if you have forgotten any.

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Suggestions

1. Listening does not involve absorbing and understanding so intensely that one’s internal frame of reference has difficulty being separated from the interviewee.

2. One of the tests of listening is being able to restate in one’s own words what the interviewee has said.

3. If the person accepts this, there’s an excellent chance that the interviewer has listened and understood the messages.

4. A reflective summary is a way of summing up the feelings another person has expressed.

5. The interviewing process relies on the proper use of pauses.

6. The interviewer should not be afraid to allow a pause to persist.

7. The respect for silence is a key skill to enhance the process of interviewing.

8. Silence may occur for various reasons.

9. The interviewee may require time for thinking.

10. Confusion can create silence either because of the issues dealt with or because of the interviewer’s probes.

11. Silence may also occur due to the interviewee’s uncertainty of the interviewer’s expectations.