Volunteers page 37  
A quality family literacy program may recruit, train and support volunteers to contribute in meaningful ways.  
Promotion and recruitment page 40  
A quality family literacy program uses a variety of methods and outreach materials to promote the program effectively in the community and to recruit families who have the most to gain from the program.  
Access, participation and retention page 43  
A quality family literacy program offers the program in a central and safe location with relevant resources and supports. Sensitive staff create a learning environment where participants of all ages attend for as long as it takes to reach their goals.  
Supporting families’ diversities and differences page 46  
A quality family literacy program celebrates and supports the range of diversity in its community by providing a variety of relevant resources and modifying program content as appropriate. Self-aware staff communicate effectively with families of all backgrounds and abilities, practicing anti-bias strategies and using language that is clear and inclusive.  
Funding and sustainability page 61  
A quality family literacy program takes steps to become sustainable by exploring various long-term funding sources at local, provincial and national levels. The program also recognizes great value in short-term funding opportunities and community collaborations.  
Community involvement and partnerships page 64  
A quality family literacy program views itself as a vital part of a community, able to meet the learning needs of families most effectively when working closely within a network of family support agencies with similar values and goals.  
Assessment and evaluation page 68  
A quality family literacy program uses a participatory method to assess and document progress and to evaluate the effectiveness of different aspects of the program in helping participants meet their learning goals.