The program space will need to be flexible enough to accommodate a variety of activities, such as one-to-one tutoring, study groups and classes, tutor training, business meetings, social events, individual studying and reading, staff interviews with new students and tutors, administration, production of materials and publications, a resource collection and child care.

5. Tutor Training: Tutor training sessions are conducted by the project staff, and are based on the principle of "learner centred interaction". As the tutors are treated, they will treat students: sharing power as equally as possible, working as peers and gaining new understanding from one another.

A tutor's initial contact with the program results in an interview with a staff member concerning the length of time the tutor can commit to the project, special skills the tutor brings to the project and motivation for working with it. Some tutors choose not to make the heavy time commitment required to tutor a student; they may instead become outreach workers or give assistance with other program needs.

Many participants in the program can be involved in tutor training. Adult learners who have become familiar with the program can be present to discuss literacy and how it affects their lives. They can show inexperienced tutors how creative activities on the part of adult learners, such as oral history, skits, songs and student-written material are an important part of a literacy program. Experienced tutors are also a valuable resource for training.