X The stigma of illiteracy is still strong. People may not be unwilling to discuss their literacy problems. They may not want others to know that they're getting tutoring. Privacy may become an issue, particularly if using peer tutors.

X Literacy tutors need both training and ongoing support. Drop-in or shelter workers and clients can ask their local literacy program to provide tutor training, and then use their skills on-site. Volunteers or literacy workers from an outside agency will need orientation to your program, assistance in getting to know potential learners, and regular support from staff.

X Beware of the possibility of learners becoming dependent on or expecting tutors to do things for them. Tutors should teach people skills and provide support, while always encouraging independence.

Model 1: On Site One-on-One Tutoring
Example: Literacy moments

"Literacy Moments" ² is a term that captures the pace and spontaneity of doing literacy work in a drop-in or shelter As you read this, hundreds of social workers, drop-in, and shelter workers and peers are having literacy moments without even knowing it, as they are asked to assist with literacy tasks that are very specific and need to be completed immediately:

• Read a letter.
• Find a number in the phone book.
• Help me find where to go.
• I need a resume for tomorrow.
• Show me how to use the photocopier.
• I need to send a fax.
• I want to respond to this Hostel Incident Report.