I started working for a childcare centre nine years ago as an assistant supervisor and with hard work, I became a full-time supervisor. This is the story of how investing in Essential Skills helped me gain self-confidence and advance in my career.
Continuous learning has always been important to me. I have participated in many training courses to improve my Essential Skills. When I started working in the childcare business, I never thought I would become a supervisor. I didn’t think I had the skills needed to do the job. However, my boss strongly encouraged me to take risks in my career. She inspired me to continue my education. I went back to school to pursue a diploma in Early Childhood Education Supervision and Administration at night school.
As a supervisor, I have many responsibilities. I prepare staff schedules, and oversee payroll and invoicing. I also make adjustments to billing when fees change, and ensure that employees are paid correctly. This requires strong numeracy and computer use skills, which I have developed in company-sponsored courses and workshops.
Oral communication skills are important for me as well. I have to solve conflicts among staff members and meet with parents to discuss their wishes for and concerns about their children. I participated in Toastmasters to develop and improve my communication skills. I am now comfortable speaking to small and large groups.
I never thought I would be in charge of a childcare centre, but by improving my Essential Skills, I am. Now a confident worker, my goal for the future is to help set up a new childcare centre and continue developing my skills.