about the scope of the program and were better able to understand the many factors that contribute to the success of a program.

The interaction between the various participants generated information and ideas that did not necessarily occur in response to the individual questionnaires. Also, it brought forth ideas from students and tutors that might not otherwise have emerged.

3. Provided Positive Feedback
Some of the coordinators had initially viewed evaluation as a process of finding out everything that was "wrong" with their work. However, we all found that the Evaluation Kit provided positive feedback to program staff about the many good things that were happening in programs.

4. Confirmed/Suggested Areas for Development
Where areas for improvement were suggested, these were now accepted more positively because they were seen as constructive criticism. In some instances the program evaluation results only confirmed what program staff already knew: the need, for example, to improve goal-setting and lesson planning for students and tutors, or the need to diversify fund-raising. In other instances new suggestions for improvement were made, but often with the recognition that more financial or material resources would be needed in order to implement them.

5. Raised Awareness of the Volume of Program Work
Some coordinators stated that the evaluation process gave tutors and students a greater realization of the wide range and variety of work to be done in a program. Some program participants subsequently made a commitment to help coordinators get things done.

The Kit

1. The Good Practice Statements are Theoretically Sound
We felt that the Good Practice statements were generally well researched and theoretically sound. We also agreed that they provided an excellent basis for discussion and that they covered most elements of the program that should be evaluated. We felt that even when used on their own without the supporting statements (some of which we found troublesome -- see next section) they provided a valuable starting point for discussion.