Community Literacy of Ontario’s

SmartSteps to Organizational Excellence

Organizational Outcomes:
A Practical Approach Online Workshop #5 – June 19, 2002

Introduction

Welcome to Community Literacy of Ontario’s Organizational Outcomes: A Practical Approach workshop. This workshop is the final module in CLO’s SmartSteps to Organizational Excellence online workshop series.

We are glad you’ve joined Community Literacy of Ontario for this timely online workshop that will introduce participants to some practical approaches to outcomes-based program evaluation. This workshop has been designed with the needs of CLO’s members in mind. It has been designed to make outcomes-based program evaluation practical, useful and manageable for small non-profit organizations.

Learning Outcomes

By the end of today’s workshop, participants will:

• Be familiar with the terminology specific to outcomes-based evaluation
• Learn how outcomes-based evaluation is different from other types of evaluation
• Be able to identify outcomes and outcome indicators within their own programs
• Be able to develop an outcomes-based evaluation process in their literacy agency