Community Literacy of Ontario’s

SmartSteps to Organizational Excellence

Fee-for-Service: Implementing it in your literacy agency
Online Workshop #2 – March 20, 2002

Introduction

Welcome to Community Literacy of Ontario’s Fee-for-Service: Implementing it in your literacy agency workshop. This workshop is the second of five modules in CLO’s SmartSteps to Organizational Excellence online workshop series.

In Fee-for-Service: Implementing it in your literacy agency, participants will be introduced to the concept of setting up a fee-for-service program in a not-for-profit agency. We will also discuss strategies for establishing fees, and the presenters will share some bookkeeping tips for financial reporting.

Fee-for-Service: Implementing it in your literacy agency has been designed especially for community-based literacy agencies and will be of particular interest to practitioners actively involved in program administration.

Learning Outcomes

• Identify “chargeable” services within your organization
• Identify potential customers for these services
• Establish realistic fees for these services
• Identify the issues you must consider before incorporating a feefor- service approach in your agency
• Incorporate fee-for-service in your bookkeeping systems

Participants will also discover:

• Why many charitable and not-for-profit organizations are looking to fee-for-service and other business arrangements
• How several literacy programs and networks across the province are negotiating fee-for-service arrangements with Ontario Works and others
• The “Revenue Generation Through Commercial Ventures” approach