Community Literacy of Ontario’s

SmartSteps to Organizational Excellence

With the increased demands on all of us, is your literacy agency struggling with administrative issues? Do you wish you had more training and resources for your key administrative needs? If so, then Community Literacy of Ontario’s SmartSteps to Organizational Excellence is for you!

Community Literacy of Ontario (CLO) is a provincial network of over 100 community literacy agencies from all around the province. CLO received funding from the National Literacy Secretariat (HRDC) and the Ontario Ministry of Training, Colleges and Universities to develop five online workshops and circulate a resource manual about organizational development. The purpose of both the online workshops and the resource manual is to strengthen the administrative capacity of Ontario’s community literacy agencies.

CLO’s first task in our SmartSteps initiative was to survey our members in October 2001. We received responses from practitioners in 55 literacy agencies around the province who overwhelmingly chose five administrative topics as their top priorities.