In this demonstration the learner is required to take a phone order. They wil record order information correctly from a phone customer (role play), making suggestions and then completing the invoice including cost, delivery date, payment method and gift card instructions. The learner must then realy instructions to the florist.
|Literacy Network Northeast
121-38 Pine Street North
Timmins, ON P4N 6K6
Telephone: (705) 267-5663
Fax: (705) 267-5711
Literacy Council South Temiskaming
95 Meridian Avenue (P.O. Box 860)
Haileybury, ON P0J 1K0
Telephone: (705) 672-4232
Fax: (705) 672-4212
All demonstrations can be found on the following websites:
We would like to acknowledge the employers that helped make this project a success.
NOTE: All parts of this document may be reproduced for literacy program use without permission.