In this demonstration the learner is required to take a phone order. They wil record order information correctly from a phone customer (role play), making suggestions and then completing the invoice including cost, delivery date, payment method and gift card instructions. The learner must then realy instructions to the florist.
| Literacy Network Northeast 121-38 Pine Street North Timmins, ON P4N 6K6 Telephone: (705) 267-5663 Fax: (705) 267-5711 Email: literacy@ntl.sympatico.ca |
or |
Susan Hughes Literacy Council South Temiskaming 95 Meridian Avenue (P.O. Box 860) Haileybury, ON P0J 1K0 Telephone: (705) 672-4232 Fax: (705) 672-4212 Email: shughes@sympatico.ca |
All demonstrations can be found on the following websites:
http://demonstrations.alphaplus.ca/DemonstrationBank/
or
http://www.nt.net/literacy
We would like to acknowledge the employers that helped make this project a success.
NOTE: All parts of this document may be reproduced for literacy program use without permission.