Learner Name____________________________________ Date Completed_______________________

Description of Demonstration Activity

In this demonstration the learner is required to take a flower order over the phone. He/she will take order information correctly from a phone customer (role play), make suggestions and then complete the sales invoice and the appropriate gift card. The learner will then relay instructions to the florist.

Main Goal Path:

Employment

Theme

Sales and Service in a Florist Shop

Short-Term Goal:

To obtain entry level employment in a Florist Shop.

Outcomes:

• Write clearly to express ideas
• Read with understanding for various purposes
• Speak and listen effectively
• Perform basic operations with numbers

Materials Required

• Calculator
• Note pad
• Pen/pencil