LBS DEMONSTRATION:Pet Groomer
LBS LEVEL 3/4
Learner Name________________________________ Date Completed________________________________
You are working at The Grooming Place alone today. The Head Groomer, Cindy, has called in sick. Cindy closed up the previous day and took a last minute call from a new customer. She left you a note about the customer’s dog. There are things you need to do to follow up with this new customer.
Read the note carefully and then complete the tasks below:
|1.||Look at the daily appointment schedule and determine what possible time slots are available to have the customer bring in her dog.|
|2.||Now role-play the phone conversation you would have with Betsy Jones to set up the appointment for Finnegan. Your instructor will play the role of the customer.|