Learner Name________________________________    Date Completed________________________________

Appointment Book and Client Information Card Activities

Learner Instructions:

You are working at The Grooming Place alone today. The Head Groomer, Cindy, has called in sick. Cindy closed up the previous day and took a last minute call from a new customer. She left you a note about the customer’s dog. There are things you need to do to follow up with this new customer.

Read the note carefully and then complete the tasks below:

Hi,

I had a last minute call from a new customer referred by Dr. Whitmore’s office. Owner’s name is Betsy Jones. Her dog, Finnegan, is a female English Springer Spaniel (12 years old, about 50 pounds, easy-going but has hip dysplasia). Dog was hit by a car three years ago, and its back left leg was fractured. Betsy suspects dog has fleas, but coat is very matted so hard to tell. Also needs nails, ears, teeth done. Will need a full three-hour appointment (estimate 45 minutes de-matting). She can only come in mornings. Please call her on her cell at (416) 213-0006 to set up appointment.
1. Look at the daily appointment schedule and determine what possible time slots are available to have the customer bring in her dog.
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2. Now role-play the phone conversation you would have with Betsy Jones to set up the appointment for Finnegan. Your instructor will play the role of the customer.