LBS DEMONSTRATION:Pet Groomer
LBS LEVEL 3/4
Pet Groomers shampoo, clip and groom dogs, cats, and other pets to improve and maintain their hygiene. They trim nails, clean ears, brush teeth, and express anal glands. They bathe, cut, comb, style, and blow-dry the animals’ coats. Pet Groomers answer enquiries from the public and schedule appointments. They record customer information and discuss grooming requirements and desired styles with pet owners. Recording each pet’s name, sex, breed and disposition is required — including any information about health problems.1
This demonstration is designed for a learner whose employment goal is to obtain an entry-level position as a Pet Groomer. In this demonstration, the learner is required to successfully carry out several work-related tasks in order to show he/she has the skills and abilities to work as an entry-level Pet Groomer.
The activities center around day-to-day workplace duties and responsibilities: reading a message, scheduling appointments, recording information on a customer’s record, completing an invoice, reading a grooming chart to make appropriate tool and equipment selections, reading product label information and directions, providing information to customers about their pets’ grooming needs, and interacting with customers to foster successful client relationships.
Employers and trainers have identified the importance of time management skills (working independently, organizing work, fostering successful client relationships), communication skills (receiving instructions, receiving information from clients and co-workers, and providing clear information), and reading, writing, and numeracy skills (completing forms, reading and following instructions, and making money calculations) as some of the most crucial factors in determining the success of an entry-level Pet Groomer. This demonstration requires the learner to understand and apply procedures and techniques necessary in the day-to-day operation of a Pet Grooming business.
This demonstration incorporates the use of authentic workplace materials: customer records, price lists, invoices, equipment charts, product labels. In addition, the learner will need to refer to a calendar.
Refer to Appendix A for suggested learning activity resources that would be suitable for learners to practice prior to attempting this demonstration.
1. Canada Career Consortium <www.careerccc.org/careerdirections>