DOWNLOADS

Lesson Plans:
Lesson Plan 16		PDF, Word
Handouts:
Handout 16-1		HTML, PDF, Word

Computer Objective: Learners will be able to type a business letter using the correct format.

Literacy Objective: Learners will be able to write a simple complaint letter.

Materials: Lesson 16 – Handout 1

Introduction: There are a handful of circumstances where someone might need to write a business letter. A complaint letter is one of the more common situations. (We can all think of something we’d like to complain about.) For this lesson we’ve chosen to show an example of a block style business letter. This is the easiest and most common format used today.

Procedure: In this lesson learners will write and type a simple complaint letter to a landlord. Provide students with the sample complaint letter shown in Lesson 16 - Handout 1. Discuss the parts of the letter and the format. Provide each student with a household problem and the contact information of a fictitious landlord. For example,
Household Problem: The hot water tap in my bathroom is dripping.
Landlord: Frank Moore, Minto Apartments, 440 Albert St., Ottawa, Ontario, K2T 1V0
Ask your students to type a complaint letter using the information you give them.

What can we do to prevent West Nile infection?

Avoid mosquito bites.

• Apply insect repellent to exposed skin when you go outdoors. Be careful putting
  repellent on children. Don’t put it on their hands and avoid their mouths and eyes.
• Wear protective clothing such as long sleeves, long pants, and socks while outdoors.
• Spray clothing with repellents containing DEET or permethrin.
• Try to stay indoors between dusk and dawn.
• Avoid activities in areas where there are many mosquitoes.
• Fix or install window and door screens to keep mosquitoes out of buildings.

Always read and follow the product directions when using any insect repellent or insecticide!