Recommendations

Chapter One: - Introduction

Introduction

History of Needs Assessment Project

Definition of Literacy

Context

Process

Chapter Two: - Carnegie Member Interviews

Introduction

Member Interview Questions

Responses from Carnegie Members

Responses from Carnegie Volunteers

Chapter Three: - Carnegie Staff Interviews

Introduction

Staff Interview Questions

Responses from Carnegie Staff

Bibliography

Appendix One: Interviewee Demographics

Appendix Two: Reading Room Needs Assessment

Appendix Three: Service and Information Needs