Table of Contents

1. Introduction
2. Analysis of Statistical Data on Departures and Lost Contacts
   1. Preliminary Comments
   2. LBS Program Registrations
   3. Provincial Totals for Departures and Lost Contacts
   4. Provincial Totals by Stream of Departures and Lost Contacts
   5. Total Departures and Lost Contacts for Each Stream by Sector
   6. Total Departures and Lost Contacts for Each Stream by LBS Level
   7. Total Departures and Lost Contacts for Each Stream by Gender
   8. Total Departures and Lost Contacts for Each Stream by Gender and by Age Group
   9. Total Departures and Lost Contacts for Each Stream by Reason for Leaving
   10. Total Departures and Lost Contacts for the Province as a Whole after Three Months
   11. Provincial Totals by Stream for Departures and Lost Contacts
   12. Total Departures and Lost Contacts for the Province as a Whole after 6 Months
   13. Conclusion
3. Consultations with Literacy Providers in the Field
   1. Preliminary Comments
   2. Questions Asked
   3. Responses to the Questions Asked during the Consultations
4. Summary of Practices Capable of Reducing Lost Contacts
   1. Preliminary Comments
   2. Practices to Reduce Lost Contacts
   3. Learner Retention Strategies
   4. Customer Loyalty Strategies in the Private Sector
   5. Conclusion
5. Practices to Ensure Follow-ups after Three Months and after Six Months
6. Bibliography