c) Regroup - Feedback

• Ask each group to present its scenario.
• Review if comment had elements of "I" messages and assertive body language.
• Reframe if necessary.
• Comment on good effort.

Break

a) Large Group Discussion

• Explain the Elements of Effective Listening: listen, paraphrase, ask questions to clarify including 5 W’s of who, what, when, where, why.
• Explain barriers to Effective Listening:
• Types of language (e.g. abusive language).
• Stereotypes (e.g. "They’re all alike.").
• Body language – tone, posture, personal space, eye contact.
• Preparedness, inattentiveness and unwillingness to listen.
• Ask for a volunteer to participate in a scenario with the facilitator to demonstrate passive or aggressive communication.
• Act out the scenario.
• Ask the group to suggest confident body language to replace passive or aggressive body language used by the facilitator and participant.

b) Small Group Work

• Divide into three groups.
  • Present one scenario of racism, homophobia and sexism to each group.
• Ask each participant to take turns practising Effective Communicating and Listening Skills.

c) Regroup - Feedback

• Ask participants to explain what worked, and to identify any barriers.

4. CO-OPERATIVE GAMES

This activity draws upon body smarts, people smarts, self smarts, and word smarts.

The objective of co-operative games is to encourage participants to work together to overcome challenges using verbal communication and body language. Participants are guided and encouraged to work together for a common goal through repeated attempts at setting rules, playing and revising rules, if needed. During the process, they learn to become more considerate of one another, more aware of how other people are feeling, and more willing to operate in one another’s best interests.