Profile of Employees
The employee profile presents contextual information about the educational
background, the work experience and the general age of employees in the case
study. Managers and employees, evenly split between females and males, provided
the project team with this information.
- The majority
of the interviewees have completed grade 12 or General Education
Development (GED) - grade 12 equivalency.
- A number have some college or
- A few interviewees were educated in
- About 20% of the employees in the participating
operations have less than grade twelve.
- The age
range of most employees is between 18-25 years.
- Few operations
in the case studies employ workers over 40 years of age.
one operation has workers whose average age is 50.
- Of those
interviewed, the long term employees had the lowest education.
of time in industry
- Typically, managers selected long term and
senior employees for the interviews. Thus, all employees have
worked in the food services industry for over two years.
- In some
cases, work in the industry has been long term but not continuous
- Although the study
was not looking specifically for employees with English as
a Second Language (ESL), that information surfaced and rounds out the
on the employee profile.
- The percentage of ESL employees
per operation ranged from 0% to 90%.
- Operations that
employ ESL workers tend to be those in the urban areas.
restaurants in general employ ESL individuals.