Volunteers working with inmates will need well developed interpersonal communication skills. These skills can be learned if you put in the necessary time, effort and practice.
The Helping Relationship
The primary purpose of the helping relationship is to help clients in their growth and development. The relationship is built on mutual respect and trust. Certain skills are required in order to develop a positive helping relationship with inmates.
The common characteristics of effective counsellors are:
This is a demonstration of the counsellor's concern through eye contact, body language, voice, tone and expression, and staying on topic.
Conveying an Open Invitation to Talk
The only way to understand a client is to listen, minimize interruptions, minimize judgemental responses and keep responses short.
Repeat what the client has said in your own words, so that he is assured that the intent of the message has been communicated.
Conditions for Effective Communication
Necessary Assumptions about Communication
Components of the Communication Process
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