Prepare and Organize: Data Collection
The first step in the agency assessment process is to collect and organize the information you will need to determine what areas of your program could be improved. In the Assessment Guide, MTCU suggests the following information be gathered:
Information Needed |
Source Examples |
Available
( ) or
Plan to Obtain |
- Understanding Results
|
List the sources of the information you will use |
Tick if information is already available. If not, outline the plan to obtain it. |
Expectations:
- MTCU provincial targets for performance measure, e.g., Status at Exit
- Agency targets (previous year- e.g., 06-07) for each performance measure
- Learner expectations
- Partner and key stakeholder expectations
|
- Literacy Services Plan (LSP)
- Agency's annual MTCU business plan
- Schedule B (LBS Contract appendix)
- Program Monitoring Report
- Agency strategic plan
- LBS Program Guidelines
- MTCU letters to field
- Learner Satisfaction Survey
- Partner survey
|
|
Outcomes:
- Agency performance on MTCU targets (year to date)
- Agency performance on other performance measures
- Feedback from learners, partners, stakeholders and staff
|
- LBS-IMS activity reports
- Agency database
- Learner Satisfaction Survey reports
- Program Monitoring Report
- Client follow up surveys
- Client suggestion box
- Client complaints logs
- Community partners survey
- Staff/Volunteer survey
- Board Member survey
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