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CIPMS |
CIPMS incorporates setting goals/targets, determining the steps necessary to achieve those goals, monitoring and documenting progress towards achieving the goals, adjusting activities as needed and measuring the final results. It is both ongoing and cyclical and includes planning, monitoring and measurement. As goals are realized, new ones are set, monitored and measured. As well, current goals and goal targets may be revised. The following diagram shows how CIPMS can be represented as a continuous cycle. An agency can be working towards and monitoring the process of one goal or of several goals at the same time. Each goal (and its progress) might be at different points in the cycle. For example, an agency might have an annual target of recruiting 10% more learners than it did the year before. The target date to achieve this goal might be March 31. The agency will be incorporating new recruitment methods to help them achieve this goal throughout the year. They will need to monitor their success on a regular basis. If, for example, they have not increased their enrollment numbers after a few months, they will try some new recruitment methods. They may do this every two months throughout the year. They will document each of the methods they tried and the results they achieved. By March 31, they will know if they have or have not achieved their recruitment goal, and they will have evidence of the processes used and any changes made. They will know which recruitment efforts were successful and which were not. At the same time, the agency might also have a goal of increasing learner participation in small group sessions over a period of three months, ending December 31. Staff will implement ideas to encourage learners to join small groups and they will monitor the challenges and successes. Although they will be following the same cycle of goal-setting, implementing, monitoring and adjusting activities as they did when trying to increase learner recruitment, they will not be at the same point in the CIPMS cycle for both targets.
The more goals and targets that an agency is working towards achieving, the more complex performance management can become. It is best to start with just two or three manageable targets and become familiar with the process rather than trying to tackle everything your agency would like to achieve all at once! As everyone becomes familiar with the cycle, more targets can be added. The CIPMS cycle does not just happen. It requires the deliberate selection of areas for improvement, incorporation and formal opportunities to review the processes you use, your evaluation, your planning, your review, your self-assessment, your targets, etc. The key to successful CIPMS implementation is deliberate and purposeful action, being aware of where you are in the cycle and ensuring that all of the steps are done, documented, reviewed and revised. Questions for Reflection
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