Literacy Basics - Community Literacy of Ontario

Who uses Performance Management?

Performance management is not a new concept. It is not unique to the Labour Market and Training Division, nor to the Ministry of Training, Colleges and Universities. It is used by governments, corporations and not-for-profit organizations around the world. In Canada, there is a government-wide shift to results or performance-based management.

As a result of this widespread use, there are many examples of how performance-based management is being used successfully not only in Canada, but globally. In order to better understand the applicability of performance management in literacy programming, it is helpful to examine how it has been implemented elsewhere. One notable example close to home is Job Connect.

The Job Connect Program, like Literacy and Basic Skills, is funded by MTCU. Various components of a system called the Evaluation and Compliance Framework have been used in Job Connect agencies since 1997. The footprint of CIPMS in Literacy and Basic Skills agencies has been determined by the notable success of Job Connect's Evaluation and Compliance Framework and its focus on continuous improvement.

Like the LBS CIPMS, Job Connect's Evaluation and Compliance Framework document clearly lays out Ministry expectations in terms of standards of service delivery, evaluation criteria, continuous improvement expectations and funding criteria.

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