Literacy Basics - Community Literacy of Ontario

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CIPMS

Focus on Results – It Works

There are many, many examples of organizational successes in terms of achieving results. As you become more comfortable with the key CIPMS concepts of effectiveness and efficiency, and controlling and measuring results rather than activities, you will start to see performance management everywhere!

For example, most health-related marketing and promotional campaigns are designed to bring about behavioural change. Success is measured by the number of people who change their behaviour or lifestyle. Think of campaigns designed to encourage the public to stop smoking or to buckle up or to “think pink”. These, and many other successful marketing efforts, brought about major changes in the way Canadians behave: the number of people who smoke has decreased, the number of people who automatically do up their seat belt has increased, and breast cancer awareness is very much on the public radar.

CIPMS in Job Connect agencies also:

  • redefined services for clarity and has defined clear and understandable program inputs and outputs and the corresponding data that is required for effective evaluation
  • identified core measures of success in the three Service Delivery Dimensions: Customer Service, Effectiveness and Efficiency
  • developed an information management system that supports consistent program data from all service sites
  • introduced a Self-Assessment Tool (and accompanying guide) to help agencies analyze their progress against targets and to build on success for the future
  • distributed the guide for Job Connect agencies on the Evaluation Framework
  • introduced and integrated contract and guideline compliance as part of the overall MTCU agency review process
  • expanded the Job Connect program and
  • updated the Evaluation Framework into the Evaluation and Compliance Framework

According to Greg Walsh, formerly working with MTCU on the implementation of CIPMS in Job Connect (currently working with the Ministry of Health), initially only 48% of Job Connect programs were meeting minimum standards based on weighted values of core measures. After two years of working with CIPMS, an amazing 98% of these programs met minimum standards based on the same criteria. The successful increase in meeting the minimum standards was similar regardless of the type of agency that delivers the Job Connect program (large, small, not-for-profit, community-based, school board, university or college).

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CLO gratefully acknowledges the financial support provided by the Ontario Government under Employment Ontario and the Office of Literacy and Essential Skills (OLES) and the technical support provided by the National Adult Literacy Database in developing this web site.

All external links within this website were valid at the time of publication.
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