CIPMS AND Literacy and Basic Skills
From an LBS point of view, MTCU offers the following definition of CIPMS:
CIPMS is a systematic approach for continuous improvement that will allow all delivery sites to provide a high quality standard of service for different communities and clients, while maintaining consistency across Ontario. (Source: MTCU: Presentation to the CESBA Pre-Conference LBS Managers, December 2006.)
Although CIPMS is described as being a systematic approach, that does not mean that there will be a specific format or program implementation plan that agencies will be required to follow. CIPMS allows for the differences that are part of literacy programs, i.e., size of the program, learner profiles, learners' literacy levels and so on. CIPMS will ensure that we systematically identify the most important areas in our programs to focus on and that we then monitor and evaluate our achievements in those areas so that we achieve optimum results within available resources.
When fully implemented, CIPMS will consist of the following elements which we will explore in more detail throughout this module. (Source: MTCU. CIPMS Key Elements, August 2007)
- A performance measurement process. This includes:
- An LBS logic model describing the business of the program (see MTCU's logic model) and its relationship between activities, expected results and measures for performance in three key areas: efficiency, effectiveness and client satisfaction; and
- Ongoing measurement and reporting on performance in these three key areas by LBS-funded delivery through the LBS Information Management System (IMS)
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