Literacy Basics - Community Literacy of Ontario

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EXIT AND FOLLOW-UP

Student Lost Contact Form

(Source: Renfrew County School Board - used with permission)

This form is filled out by the instructor. Students will not be recorded as "lost contacts" until this form is submitted.

Student's Name:_____________________________________

Do you feel this student was high risk for leaving your program?
Yes____ No____

What steps did you take in your classroom with this student to reduce the risk of student's exit before attendance was an issue?





Phone Contact:

1st Phone Contact    Date:_____________
Comments: __________________________________
____________________________________________
____________________________________________

2nd Phone Contact    Date:_____________
Comments: __________________________________
____________________________________________
____________________________________________

3rd Phone Contact    Date:_____________
Comments: __________________________________
____________________________________________
____________________________________________

*If contact cannot be made by phone the form letter provided is to be sent to the student.

Date Sent:____________ Reply Back: Yes_____ No_____

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Lost Contact Memo

(Source: Renfrew County School Board - used with permission)

TO:
DATE:
FROM:
RE:

I have been unable to contact you by phone and would very much appreciate it if you contact me to let me know why you have not continued to come to class. This will allow me to close your student file.

Please call me at the school______________ or write your reason on the bottom of this memo and mail it back to me in the addressed envelope provided.

Thank you very much.

Reason for Leaving:




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Sample Privacy Policy

(Source: Northern Connections Adult Learning Centre - used with permission)

Statement of Intent
<Name of Literacy Agency> respects the privacy of our members, clients, volunteers, staff, donors, sponsors and stakeholders. We are committed to ensuring that appropriate measures and safeguards are in place to protect specific information that is held for the purpose of the program. We adhere to all legislative requirements with respect to privacy. We do not rent, sell or trade mailing lists.

Regulations
Accountability

  • We will ensure the safe custody and control of all private information.
  • Information will not be transferred to third parties without the consent (express or implied) of the individual.
  • The Board of Directors will designate an individual to be responsible for ensuring privacy and compliance with the Personal Information Protection and Electronic Documents Act and all other privacy legislation. This person will also be responsible to implement procedures and train all employees and volunteers.

Identifying Purpose
We understand that some of the information we hold on members, clients, volunteers, staff, donors, sponsors and stakeholders is private, which is why we collect personal information only for the following purposes:

  • To establish and maintain a responsible relationship and provide ongoing service and support.
  • To conduct appropriate screening procedures for those volunteers and staff who may find themselves in a position of trust with the clients of the organization.
  • To develop, enhance, market or provide opportunities consistent with the program mandate.
  • To maintain, manage and develop our programs and operations, through statistical review, solicited feedback and support.
  • To meet program and government requirements.

Consent
Members, clients, volunteers, staff, donors, sponsors and stakeholders do have choices and can refuse or withdraw consent for us to keep and use information. They may request that their names be removed from our various lists; they can refuse to provide personal information to us, and they may withdraw consent at any time. In all cases this may limit <agency name>'s ability to provide appropriate service and support to these individuals.

Limiting Collection
The collection of personal information shall be limited to that which is necessary for the purposes identified by the organization. Information shall be collected by fair and lawful means.

Limiting Use, Disclosure and Retention
Personal information shall not be used or disclosed for purposes other than those for which it was collected, except with the consent of the individual or as required by law. Personal information must be retained only as long as necessary for the fulfillment of those purposes.

Accuracy
At all times we strive to keep personal information accurate and up-to-date for the purposes identified above.

Safeguard
Personal information shall be protected by security safeguards appropriate to the sensitivity of the information. Access to information will be on a "need to know" basis only.

Openness
We will make readily available to interested parties specific information about our policies and practices relating to the management of personal information.

Individual Access
Upon request, an individual shall be informed of the existence, use and disclosure of his or her personal information and shall be given access to that information. An individual shall be able to challenge the accuracy and completeness of the information and have it amended as appropriate.

Challenging Compliance
We will investigate all privacy complaints and respond appropriately.

Complaint procedures will be kept in place and available to all members, clients, volunteers, staff, donors, sponsors and stakeholders.


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CLO gratefully acknowledges the financial support provided by the Ontario Government under Employment Ontario and the Office of Literacy and Essential Skills (OLES) and the technical support provided by the National Adult Literacy Database in developing this web site.

All external links within this website were valid at the time of publication.



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